Certified Communications Operator - 911 Dispatcher
Salary:
$49,699.
00 AnnuallyLocation :
Suffolk, VAJob Type:
Full TimeJob Number:
02919Department:
PoliceOpening Date:
07/31/2023Closing Date:
9/3/2023 11:
59 PM EasternDescription SIGNING BONUS SIGNING BONUS SIGNING BONUS $4000 Experienced Dispatcher $4,000 to each experienced dispatcher upon successful completion of the following:
Initial emergency communications training with verification of previously completed basic dispatch academy.
Certification in emergency medical dispatch.
Experience in independent operation of all aspects of public safety dispatching.
Under direct supervision, performs radio and communications work in the Suffolk Police Department's Emergency Communications Center on an assigned 12-hour shift.
Answers Emergency 911 and non-emergency calls for service.
Dispatches appropriate emergency personnel (i.
e.
, Police, Fire, EMS, Animal Control, Public Works, Virginia Highway Department, etc.
) and equipment to public safety situations.
Employee must exercise considerable tact and firmness in obtaining information from distressed persons.
Employee must exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.
Reports to the Communications Lead Operator (Supervisor).
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
The Suffolk Police Department is an Equal Opportunity Employer.
Essential Job Functions Operates multi-line telephone system and telecommunication device for the deaf and hearing impaired (TDD) to receive, answer, screen, and process incoming calls for service.
Responds calmly and tactfully to callers on Emergency 911 and non-emergency lines to obtain complete and accurate information for entry into the Computer Aided Dispatch (CAD) system.
Prioritizes calls for appropriate response.
Operates radio console to dispatch Police, Fire, EMS, and Animal Control to calls for service.
Monitors the status and location of field units.
Relays messages and information to emergency response personnel using appropriate radio terminology, while adhering to the applicable Federal Communications Commission (FCC) rules and regulations.
Records transmitted information into CAD, as appropriate.
Notifies other agencies needed to assist Police, Fire and EMS in emergencies.
Utilizes Emergency Medical Dispatch (EMD) cards or software to ask vital questions and provide pre-arrival instructions as needed.
Operates a computer terminal connected with the Virginia Criminal Information Network and the National Crime Information Center to obtain such information as driver's history, vehicle registration data, criminal record information, stolen property information, etc.
, as necessary.
Monitors security alarms for businesses, court, schools, etc.
Facilitates language interpretation between non-English speaking callers and interpreters to provide assistance needed.
Ability to communicate effectively, both orally and in writing.
Ability to speak clearly and precisely over the telephone and radio.
Ability to develop and maintain professional relationships with employees, supervisors, and representatives from other departments and organizations.
Performs various clerical duties, as necessary.
Required Qualifications For Certified Communications Operators:
Salary determination based on 50% credit for years of dispatch experience.
Graduation from high school or GED and Basic Dispatcher State certification; current certification in VCIN/NCIC; proof of Emergency Medical Dispatch Training completion, current CPR certification required, at least two years of experience in public safety dispatching, and at least two of the following certifications preferred:
-DCJS General Instructor -DCJS Specialty Instructor -Crisis Intervention Team Certification -Communications Training Operatoror other skills deemed appropriate by the Chief of Police or their designee as an acceptable substitution for a certification(Certifications must be attached to application to be exempt from Criticall and Panel Interview) Salary Starting from:
$49,699 Dis
Qualifications:
Automatic Disqualifying Factors for Sworn & Non-Sworn Applicants The following list includes all items for which an application for a sworn and non-sworn position will be automatically disqualified.
Criminal History Conviction of any felony Conviction of domestic violence Any involvement in the sale of or distribution of illegal drugs Conviction of any Class 1 or 2 misdemeanor (or the Virginia State Law equivalent) within the last five years, excluding traffic violations (minor offenses may be looked at on a case-by-case basis) Embezzlement or misappropriation of funds from a former employer Founded child/elder abuse or neglect case Illegal possession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana) Illegal use and/or possession of anabolic steroids within the last five years Illegal use of any drug classified as a hallucinogen within the last five years Driving History Four or more negative points on a Virginia Operator's license (or the equivalent for out-of-state residents).
Points may be negated by attending defensive driving school offered by the Department of Motor Vehicles (DMV) prior to the one-on-one interview with the background investigator.
Conviction of driving under the influence of drugs or alcohol within past five years Eluding police within past five years Leaving the scene of an accident within past two years Multiple convictions of DUI No valid driver's license and/or inability to obtain a Virginia license Refusal to take a blood or breath test related to suspected DUI/DUID within past five years Suspension or revocation of license or conviction of reckless driving within the last twelve months Other Disqualifications Two or more bankruptcies Any Dishonorable Discharge or discharge other than Honorable, from the military resulting from disciplinary action (case by case as determined by disposition code).
Cheating on any examination or testing associated with this position Crimes of moral turpitude (lying, cheating, stealing) Ineligibility to possess a firearm in Virginia Intentional omission on the application/background process for this position.
Intentional lying on the application/background process for this position Having any visible tattoos, brands, piercings, intentional scarifications (intentional scarifications are those that did not occur accidentally/naturally) other body modifications on the face, head, front half of the neck in front of the ears (50% of the neck behind the ears) Offensive tattoos are prohibited (Full tattoo sleeves ARE allowed) City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Supplemental Information Must complete a medical, audio, psychological evaluation and pre-employment substance abuse test with satisfactory results.
Communications Operators are considered essential (ALPHA) personnel and are required to work during inclement weather, emergency conditions, and based on staffing needs.
Dispatchers work 12 hour shifts in the 911 Center that is staffed 24 hours per day, 7 days per week; 365 days per year receiving emergency 911 calls along with non-emergency calls.
To review video, click here:
www.
suffolkva.
us/hr/eco To review flier, click here:
www.
suffolkva.
us/spdcommunicationsoperators City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Seasonal Employees- No BenefitsPart-time Employees - Sick Leave (See below)Full Time Employees are eligible for the following benefits;Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid MembersHybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month.
Members may voluntarily contribute up to an additional 4 percent in 0.
5 percent increments to the defined contribution plan each month.
Members can increase or decrease their voluntary contributions on a quarterly basis.
With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.
5 percent match from the employer.
Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan.
Vested in phases based on years in the Defined Contribution part of the Plan.
The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed.
Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)Sick Leave Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal LeaveAll regular full time employees are granted 24 hours of personal leave each calendar year.
Personal leave must be preapproved and is not cumulative.
Health InsuranceCoverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental InsurancesEmployees may purchase the following supplemental insurance policies:
short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability Provides disability coverage for employees work and non-work related disabilities.
Work related disabilities are covered starting on day one (1).
Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending AccountsEmployees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts.
All deductions are made on a pre-tax basis and will reduce your taxable income.
Life InsuranceThe city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life InsuranceEmployees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary.
Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act.
Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave24 hours of paid leave of absence in case of death in immediate family.
HolidaysSuffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRAOffered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance ProgramOffers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's CompensationShould an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay DaysEmployees will be paid on the 15th and last working day of each month.
Credit UnionA Suffolk Credit Union is available to employees.
Legal ServicesEmployees may prepay for access to legal assistance.
Notary Public ServicesServices available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01 Do you have a high school diploma or GED and some experience in clerical or communications work? Yes No 02 Do you have a Basic Dispatcher State Certification? Yes No 03 Are you willing to maintain your Emergency Medical Dispatch Training for this position? Yes No 04 Are you willing to maintain your CPR training for this position? Yes No 05 Do you currently hold a valid Virginia Criminal Information Network (VCIN) certification? Yes No 06 Are you able and willing to do shift work to include evenings, weekends, and holidays? Yes No 07 Communications Operators are considered essential (ALPHA) personnel and are required to report to work during inclement weather, emergency conditions, and as staffing dictates.
Are you willing and able to meet this requirement? Yes No 08 Illegal drug involvement in any of the following:
othe sale of or distribution of illegal drugs.
opossession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana).
ouse and/or possession of anabolic steroids within the last five years.
ouse of any drug classified as a hallucinogen within the last five years.
Yes No 09 Have you ever been convicted of any of the following:
ofelony; odomestic violence; ofounded child abuse or neglect;oembezzlement or misappropriation of funds; or oany crimes of moral turpitude (lying, cheating, stealing) ? Yes No 10 Do you possess at least two of the following certifications:
DCJS General Instructor, DCJS Specialty Instructor, Crisis Intervention Team, Communications Training Operator, or other skills deemed appropriate by the Chief of Police or their designee as an acceptable substitution for a certification.
Yes No 11 Were you referred to this position by any member of the Suffolk Police Department? If so, by whom? Required Question Recommended Skills Customer Service Operations Communications Telephone Skills Management Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
$49,699.
00 AnnuallyLocation :
Suffolk, VAJob Type:
Full TimeJob Number:
02919Department:
PoliceOpening Date:
07/31/2023Closing Date:
9/3/2023 11:
59 PM EasternDescription SIGNING BONUS SIGNING BONUS SIGNING BONUS $4000 Experienced Dispatcher $4,000 to each experienced dispatcher upon successful completion of the following:
Initial emergency communications training with verification of previously completed basic dispatch academy.
Certification in emergency medical dispatch.
Experience in independent operation of all aspects of public safety dispatching.
Under direct supervision, performs radio and communications work in the Suffolk Police Department's Emergency Communications Center on an assigned 12-hour shift.
Answers Emergency 911 and non-emergency calls for service.
Dispatches appropriate emergency personnel (i.
e.
, Police, Fire, EMS, Animal Control, Public Works, Virginia Highway Department, etc.
) and equipment to public safety situations.
Employee must exercise considerable tact and firmness in obtaining information from distressed persons.
Employee must exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.
Reports to the Communications Lead Operator (Supervisor).
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
The Suffolk Police Department is an Equal Opportunity Employer.
Essential Job Functions Operates multi-line telephone system and telecommunication device for the deaf and hearing impaired (TDD) to receive, answer, screen, and process incoming calls for service.
Responds calmly and tactfully to callers on Emergency 911 and non-emergency lines to obtain complete and accurate information for entry into the Computer Aided Dispatch (CAD) system.
Prioritizes calls for appropriate response.
Operates radio console to dispatch Police, Fire, EMS, and Animal Control to calls for service.
Monitors the status and location of field units.
Relays messages and information to emergency response personnel using appropriate radio terminology, while adhering to the applicable Federal Communications Commission (FCC) rules and regulations.
Records transmitted information into CAD, as appropriate.
Notifies other agencies needed to assist Police, Fire and EMS in emergencies.
Utilizes Emergency Medical Dispatch (EMD) cards or software to ask vital questions and provide pre-arrival instructions as needed.
Operates a computer terminal connected with the Virginia Criminal Information Network and the National Crime Information Center to obtain such information as driver's history, vehicle registration data, criminal record information, stolen property information, etc.
, as necessary.
Monitors security alarms for businesses, court, schools, etc.
Facilitates language interpretation between non-English speaking callers and interpreters to provide assistance needed.
Ability to communicate effectively, both orally and in writing.
Ability to speak clearly and precisely over the telephone and radio.
Ability to develop and maintain professional relationships with employees, supervisors, and representatives from other departments and organizations.
Performs various clerical duties, as necessary.
Required Qualifications For Certified Communications Operators:
Salary determination based on 50% credit for years of dispatch experience.
Graduation from high school or GED and Basic Dispatcher State certification; current certification in VCIN/NCIC; proof of Emergency Medical Dispatch Training completion, current CPR certification required, at least two years of experience in public safety dispatching, and at least two of the following certifications preferred:
-DCJS General Instructor -DCJS Specialty Instructor -Crisis Intervention Team Certification -Communications Training Operatoror other skills deemed appropriate by the Chief of Police or their designee as an acceptable substitution for a certification(Certifications must be attached to application to be exempt from Criticall and Panel Interview) Salary Starting from:
$49,699 Dis
Qualifications:
Automatic Disqualifying Factors for Sworn & Non-Sworn Applicants The following list includes all items for which an application for a sworn and non-sworn position will be automatically disqualified.
Criminal History Conviction of any felony Conviction of domestic violence Any involvement in the sale of or distribution of illegal drugs Conviction of any Class 1 or 2 misdemeanor (or the Virginia State Law equivalent) within the last five years, excluding traffic violations (minor offenses may be looked at on a case-by-case basis) Embezzlement or misappropriation of funds from a former employer Founded child/elder abuse or neglect case Illegal possession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana) Illegal use and/or possession of anabolic steroids within the last five years Illegal use of any drug classified as a hallucinogen within the last five years Driving History Four or more negative points on a Virginia Operator's license (or the equivalent for out-of-state residents).
Points may be negated by attending defensive driving school offered by the Department of Motor Vehicles (DMV) prior to the one-on-one interview with the background investigator.
Conviction of driving under the influence of drugs or alcohol within past five years Eluding police within past five years Leaving the scene of an accident within past two years Multiple convictions of DUI No valid driver's license and/or inability to obtain a Virginia license Refusal to take a blood or breath test related to suspected DUI/DUID within past five years Suspension or revocation of license or conviction of reckless driving within the last twelve months Other Disqualifications Two or more bankruptcies Any Dishonorable Discharge or discharge other than Honorable, from the military resulting from disciplinary action (case by case as determined by disposition code).
Cheating on any examination or testing associated with this position Crimes of moral turpitude (lying, cheating, stealing) Ineligibility to possess a firearm in Virginia Intentional omission on the application/background process for this position.
Intentional lying on the application/background process for this position Having any visible tattoos, brands, piercings, intentional scarifications (intentional scarifications are those that did not occur accidentally/naturally) other body modifications on the face, head, front half of the neck in front of the ears (50% of the neck behind the ears) Offensive tattoos are prohibited (Full tattoo sleeves ARE allowed) City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Supplemental Information Must complete a medical, audio, psychological evaluation and pre-employment substance abuse test with satisfactory results.
Communications Operators are considered essential (ALPHA) personnel and are required to work during inclement weather, emergency conditions, and based on staffing needs.
Dispatchers work 12 hour shifts in the 911 Center that is staffed 24 hours per day, 7 days per week; 365 days per year receiving emergency 911 calls along with non-emergency calls.
To review video, click here:
www.
suffolkva.
us/hr/eco To review flier, click here:
www.
suffolkva.
us/spdcommunicationsoperators City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Seasonal Employees- No BenefitsPart-time Employees - Sick Leave (See below)Full Time Employees are eligible for the following benefits;Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid MembersHybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month.
Members may voluntarily contribute up to an additional 4 percent in 0.
5 percent increments to the defined contribution plan each month.
Members can increase or decrease their voluntary contributions on a quarterly basis.
With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.
5 percent match from the employer.
Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan.
Vested in phases based on years in the Defined Contribution part of the Plan.
The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed.
Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)Sick Leave Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal LeaveAll regular full time employees are granted 24 hours of personal leave each calendar year.
Personal leave must be preapproved and is not cumulative.
Health InsuranceCoverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental InsurancesEmployees may purchase the following supplemental insurance policies:
short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability Provides disability coverage for employees work and non-work related disabilities.
Work related disabilities are covered starting on day one (1).
Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending AccountsEmployees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts.
All deductions are made on a pre-tax basis and will reduce your taxable income.
Life InsuranceThe city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life InsuranceEmployees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary.
Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act.
Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave24 hours of paid leave of absence in case of death in immediate family.
HolidaysSuffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRAOffered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance ProgramOffers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's CompensationShould an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay DaysEmployees will be paid on the 15th and last working day of each month.
Credit UnionA Suffolk Credit Union is available to employees.
Legal ServicesEmployees may prepay for access to legal assistance.
Notary Public ServicesServices available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01 Do you have a high school diploma or GED and some experience in clerical or communications work? Yes No 02 Do you have a Basic Dispatcher State Certification? Yes No 03 Are you willing to maintain your Emergency Medical Dispatch Training for this position? Yes No 04 Are you willing to maintain your CPR training for this position? Yes No 05 Do you currently hold a valid Virginia Criminal Information Network (VCIN) certification? Yes No 06 Are you able and willing to do shift work to include evenings, weekends, and holidays? Yes No 07 Communications Operators are considered essential (ALPHA) personnel and are required to report to work during inclement weather, emergency conditions, and as staffing dictates.
Are you willing and able to meet this requirement? Yes No 08 Illegal drug involvement in any of the following:
othe sale of or distribution of illegal drugs.
opossession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana).
ouse and/or possession of anabolic steroids within the last five years.
ouse of any drug classified as a hallucinogen within the last five years.
Yes No 09 Have you ever been convicted of any of the following:
ofelony; odomestic violence; ofounded child abuse or neglect;oembezzlement or misappropriation of funds; or oany crimes of moral turpitude (lying, cheating, stealing) ? Yes No 10 Do you possess at least two of the following certifications:
DCJS General Instructor, DCJS Specialty Instructor, Crisis Intervention Team, Communications Training Operator, or other skills deemed appropriate by the Chief of Police or their designee as an acceptable substitution for a certification.
Yes No 11 Were you referred to this position by any member of the Suffolk Police Department? If so, by whom? Required Question Recommended Skills Customer Service Operations Communications Telephone Skills Management Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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