Patient services coord

Company Name:
Sentara Health
Physical Location Hospital-Obici
In support of our mission "to improve health every day" this is a tobacco-free environment. Yes
Department Number and Name 010048205 Patient Financial Services
Employment Status Full time
Shifts First (Days)
Requisition Id 59123BR
Job Description
Sentara Obici Hospital is currently recruiting for a Patient Services Coordinator.
Job Description:
Coordinates activities for specific physician practices within the PFS process, including insurance verification/obtaining precerts, scheduling, pre-registration, and order transmission (faxing). Facilitates efficient business transactions between MD offices, patients, and Sentara facilities. Performs insurance verification and obtaining preceritifications. Schedules and pre-registers patients at first available facility. Effectively communicates information to facility and informs patient of financial liability. Purpose is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. Takes initiative to solve problems independently, when appropriate. Maintains statistics and acts as liaison between clinical testing sites and physicians' offices. Provides and promotes excellent customer service to the doctor''s offices, the patients and other departments inside Sentara. Reports directly to PFS Team Coordinator and functions as liaison/ambassador to physicians' offices.
Minimum Qualifications:
Education: High school diploma or equivalent required.Experience: Excellence in customer service/interpersonal skills and one of the four skill levels required: 1. Two years experience in medical environment or 2. Certificate of completion in a medical type program/field or 3. Higher level of education requirements or 4. Transferable skills (ie 1 year or more in a call center, customer services, etc) AND 5. Required to pass medical terminology knowledge test and applicable computer applications test. Previous experience with scheduling, insurance verification, and/or physician liaison work highly preferred
City Suffolk, VA
Job Category Administrative/Clerical

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